Process Automation

    Data operations across the travel program depended on a web of manual processes: file drops, scheduled email chains, spreadsheet transformations, and ad-hoc interventions. Every manual step was a reliability risk, a compliance gap, and a tax on the team's time. Exception handling was reactive rather than built into the pipeline. 

Designed and built automated ingestion, transformation, and publishing pipelines for multiple TMC data sources and all supplementary supplier feeds. Implemented modern pull-model architectures replacing push-based file drops. 

Built end-to-end comms automation pipelines — from data trigger through content assembly to delivery and engagement tracking. 

Managed automated data feeds to external partners with built-in error handling and alerting.

Led Azure security compliance automation including managed identity transitions, key rotation response automation, and the goal of automated responses to all non-exceptional service conditions.

• Manual file-handling processes eliminated across all major supplier feeds
• Exception handling automated — alerts fire before humans notice the problem
• Partner data feeds (risk, HR, travel) maintained accurately without manual intervention
• Security compliance automation reducing ongoing operational burden
• Reliability and auditability built into pipeline architecture, not bolted on

     Manual data processes are the hidden cost center of every travel program. They're slow, error-prone, and consume the time of people who should be doing strategy. Automation isn't just efficiency — it's the prerequisite for reliable analytics, trustworthy reporting, and an AI-ready data foundation. You cannot build intelligence on top of a process that depends on someone remembering to run it.