Duty of Care Integration

   Risk and safety content reached travelers through disconnected channels — some through email, some through a supplier portal, some not at all. Traveler location data flowing to Global Security and Global Mobility systems was unreliable. Entry restrictions, health requirements, and extreme-risk approvals were difficult for travelers to find at the moment they needed them. 

Led integration of a comprehensive risk and safety content ecosystem across the traveler journey — connecting TMC, ISOS, CIBT, Riskline, Global Security extreme-risk approval workflows, and airport feeds into corporate web and mobile applications, and automated omni-channel communications. Travelers received unified, real-time destination risk, entry restriction, visa, and health guidance in a single experience.

Identified and resolved data publishing failures in the TMC data pipeline affecting traveler location data delivery to Global Security and Mobility systems — restoring a core duty of care function. 

Managed automated country risk data flows to all consuming partners to ensure downstream intelligence stayed current.

• Unified risk intelligence delivered across corporate web and mobile applications, and omni-channel communications — one coherent experience
• Global Security and Mobility traveler location data flow restored and stabilized
• Risk and safety destination content (entry restrictions, health, visa) delivered at scale in near-real-time
• Country risk data maintained continuously across all downstream consuming systems
• Duty of care content integrated consistently across the full technology portfolio

    Duty of care is the most consequential obligation in corporate travel — and the one most likely to reveal data architecture weaknesses under pressure. Fragmented risk systems mean travelers see different information depending on where they look, and Security teams work with incomplete location data. Integration isn't optional; it's the foundation of a defensible duty of care posture.