Duty of Care Integration

Risk intelligence and safety information for corporate travel reached travelers through disconnected channels—some via email, some through a supplier portal, and some not at all. The traveler journey was hindered by unreliable location data flowing to Global Security and Global Mobility systems. Additionally, entry restrictions, health requirements, and extreme-risk approvals were challenging for travelers to access precisely when they needed them.

Led the integration of a comprehensive risk and safety content ecosystem across the traveler journey in corporate travel — connecting TMC, ISOS, CIBT, Riskline, and Global Security extreme-risk approval workflows, as well as airport feeds into corporate web and mobile applications, and automated omni-channel communications. Travelers received unified, real-time destination risk intelligence, entry restriction, visa, and health guidance in a single experience. 

Identified and resolved data publishing failures in the TMC data pipeline that were affecting traveler location data delivery to Global Security and Mobility systems — restoring a core duty of care function essential for corporate travel. 

Managed automated country risk data flows to all consuming partners to ensure downstream intelligence remained current.

Unified risk intelligence is delivered across corporate travel web and mobile applications, along with omni-channel communications, creating one coherent experience throughout the traveler journey. Global Security and Mobility have restored and stabilized the flow of traveler location data. Risk and safety destination content, including entry restrictions, health, and visa information, is provided at scale in near-real-time. Continuous maintenance of country risk data ensures that all downstream systems consuming this information remain updated. Additionally, duty of care content is integrated consistently across the full technology portfolio to support corporate travel needs.

Duty of care is the most consequential obligation in corporate travel — and the one most likely to expose weaknesses in data architecture under pressure. Fragmented risk intelligence systems mean travelers experience different information throughout their traveler journey, while Security teams are left with incomplete location data. Integration isn't optional; it's essential for establishing a defensible duty of care posture.